Amazon Recruitment For Transportation Specialist on June 2021


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Amazon Recruitment For Transportation Specialist on June 2021

Name Of The Company Amazon
Job Role ROC (Transportation Specialist)
Qualification Graduation/PG
Experience Freshers / 0 to 4 years
Job Location Hyderabad
Last Date ASAP


Job Description

  • A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. 
  • An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. 
  • The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. 
  • Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.

About the team:

  • ROC (Relay Operations Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA and EU. 
  • It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. 
  • In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. 
  • Along with this tactical problem solving ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. 
  • This second aspect involves network monitoring and significant analysis of network data.
  • Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.

Preferred Qualifications

  • Master's degree in Operations or in a related field will be preferred.
  • Bachelor's degree in Engineering, Supply chain, Computers or a related field with excellent academic record required

Basic Qualifications

  • Bachelor's degree & above.
  • 0-48 months of work experience.
  • Good communication skills - Transportation Specialist will be facilitating flow of information between external parties
  • Proficiency in Advanced Excel (pivot tables, v-lookups)
  • Ability to handle and interpret large sets of data
  • Demonstrated ability to work in a team in a very dynamic environment

Roles and Responsibilities

This includes, but are not limited to:

  • Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) both on phone and emails.
  • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
  • Develop and/or understand performance metrics to assist with driving business results.
  • Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC.
  • Understand the business impact of the trends and make decisions that make sense based on available data.
  • Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
  • Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
  • Must be able and willing to handle calls from customers and provide solution to their queries over phone calls.
  • Provide real-time customer experience by working in 24*7 operating environment. Must be able and willing to support work from home with rotational shifts and week offs.

Additional Information:

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational)

Weekly Off: Rotational two-days off

Note: This role is on an FTC with Amazon for a period of 6 Months

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